Case Study · Healthcare

HUDA — Clinic ERP & Medical CRM

How TechLapse built a live clinic management system that replaces registers and spreadsheets with one platform for patient records, appointments, prescriptions and GST billing — running in real practices today.

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HUDA clinic management ERP dashboard
ProductHUDA
IndustryHealthcare · Clinics
CategoryClinic ERP & Medical CRM
StatusLive product
Built byTechLapse Private Limited
1
Unified clinic system
EMR
Patient records & history
GST
Compliant billing
CRM
Follow-ups & reminders

The challenge

Growing clinics stuck on registers and disconnected tools

As patient volume grows, front desk, doctors and billing teams lose time to duplicate data entry. Appointments live in one notebook, prescriptions in another, and invoices in a third — with no shared view of the patient journey.

Fragmented records

Patient history scattered across paper files, WhatsApp messages and ad-hoc spreadsheets — hard to retrieve during consultations.

Billing gaps

Manual invoicing without GST-ready formats slows the counter and makes reconciliation painful at month end.

Missed follow-ups

No structured CRM for appointment reminders, treatment follow-ups or recall visits — revenue and care quality both suffer.

Off-the-shelf mismatch

Generic clinic SaaS built for other markets didn’t fit Indian workflows — UPI, GST, walk-ins and local practice patterns.

HUDA clinic ERP — patient management and billing dashboard

The solution

One clinic ERP tailored to how Indian practices actually work

TechLapse designed HUDA as a custom clinic management platform — combining electronic medical records, scheduling, prescription workflows, GST billing and a medical CRM layer so every role works from the same patient record.

Appointments & queue

Doctor-wise slots, walk-ins, rescheduling and front-desk queue management in one calendar.

Electronic medical records

Complete patient history, visit notes, lab reports and documents in a secure, searchable record.

Prescriptions

Structured prescription templates, medicine history and printable/digital Rx for every consultation.

GST billing

Invoices, payments and tax-ready billing aligned with Indian clinic operations.

Medical CRM

Appointment follow-ups, treatment reminders and patient recall workflows built into daily use.

Role-based access

Separate views for doctors, reception, billing and admin — each sees only what they need.

Results

A live system — not a demo

Single source

One patient record shared across front desk, doctors and billing — no more duplicate entry

Faster counter

GST-ready invoices generated at checkout instead of manual calculation

Better follow-up

Structured CRM for recalls and appointment reminders tied to each patient

India-first

Built for walk-ins, local billing patterns and clinic workflows — not a foreign template

Owned platform

Custom software the practice controls — no per-seat SaaS lock-in as they grow

Production use

Running with real clinics today — patient records, appointments and billing every day

Tech stack

Custom Web AppRole-based CRMEMRGST BillingAppointment SchedulingSecure Patient Data

Building clinic software?

We design and ship clinic ERPs, hospital management systems and medical CRMs from Pune — tailored to Indian practices.

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Related: Clinic management software · CRM development · Healthcare solutions