Privacy Policy

TechLapse Private Limited ("TechLapse", "we", "us") respects your privacy. This policy explains what personal data we collect through techlapse.co.in and our business enquiries, why we collect it, who we share it with, how long we keep it, and the rights you have under India's Digital Personal Data Protection Act, 2023 (DPDP Act), the DPDP Rules, 2025 and the Information Technology Act, 2000.

1. Who we are

TechLapse Private Limited is a software development company registered in India (CIN U72200MH2021PTC372249). We design and build custom software, mobile apps, websites, CRM and ERP systems, AI integrations, automation and digital marketing systems for businesses.

Registered office: Office No. 230, 2nd Floor, Gera's Imperium Rise, Hinjawadi Phase II, Pune, Maharashtra 411057, India.

Email: hello@techlapse.co.in · Phone/WhatsApp: +91 70574 44454

For the personal data described in this policy, TechLapse is the Data Fiduciary.

2. What this policy covers

This policy covers:

• visitors to techlapse.co.in;
• people who contact us by form, WhatsApp, phone or email;
• newsletter subscribers;
• business contacts we reach out to.

It does not cover personal data inside software we build or run for our clients. For that data, our client is usually the Data Fiduciary and we act as their Data Processor under a written contract and NDA. Questions about those apps should go to the business that runs them.

3. Personal data we collect

Data you give us

• Enquiry and quote forms: your name, phone or WhatsApp number, email address, what you want to build, the type of project, and any budget, timeline or website details you choose to share.
• Newsletter: your email address.
• Conversations: what you send us on WhatsApp, email or phone calls, and the details you share in meetings, proposals and NDAs.
• Clients: billing name, company name, GSTIN, billing address and payment records.

Data collected automatically when you use our website

• The page you were on when you submitted a form (we attach the page title to your enquiry).
• Device and usage data: IP address, browser and device type, operating system, screen size, approximate location (city level, from your IP), the website or ad that referred you, the pages you view, and the time spent on them.
• Interaction data recorded by Hotjar: clicks, taps, scrolling and mouse movement, used to produce heatmaps and session recordings. Hotjar masks what you type into form fields.
• Advertising identifiers and campaign tags in the link you clicked (for example gclid, fbclid and utm_ parameters), used to tell which ad or campaign brought you to us.

Data from other sources

• Reviews you leave about us on Google, Clutch or GoodFirms.
• Referrals from existing clients or partners.
• Publicly available business contact details (for example a company's website, Google Business Profile or LinkedIn page) that we use for business-to-business outreach.

We do not ask for sensitive data such as health, financial account or government ID details through our website. Please do not send them in a form or message.

4. Why we use your data

We do not sell or rent your personal data. We do not use it for automated decisions that have legal or similarly significant effects on you.

5. Our legal basis

We process your personal data:

• with your consent, given when you submit a form, subscribe or message us, for the purposes shown at that point;
• for the specific purpose for which you voluntarily gave it to us, where you have not said you object (a legitimate use under Section 7 of the DPDP Act);
• to perform a contract with you or your company;
• to comply with Indian law, for example tax, GST and company law record-keeping.

You can withdraw consent at any time (see Section 10). Withdrawing does not affect processing that already happened.

6. Who we share it with

We share personal data only with service providers that help us run our business, and only as much as they need:

We may also share data with our professional advisers (lawyers, accountants and auditors), and with government or law-enforcement authorities when the law requires it. If TechLapse is merged or acquired, personal data may move to the new owner under this policy.

7. Cookies and similar technologies

Our website uses cookies, local storage and similar technologies:

• Essential: needed for the site and forms to work and to block spam.
• Analytics: Google Analytics, Hotjar and our own analytics, to understand how the site is used.
• Advertising: Google Ads and Meta Pixel, to measure whether our ads lead to enquiries.

You can block or delete cookies in your browser settings. If you block analytics and advertising cookies, the site will still work. You can also opt out of Google Analytics with Google's browser add-on and adjust ad settings in your Google and Meta accounts.

8. Data stored outside India

Some of our providers (for example Google, Meta and Hotjar) store or process data on servers outside India. Those transfers comply with the DPDP Act, and we will not transfer personal data to any country the Government of India has restricted.

9. How long we keep it

When data is no longer needed, we delete it or make it anonymous.

10. Your rights

Under the DPDP Act you have the right to:

• get a summary of the personal data we hold about you and how we have used it;
• ask us to correct, complete or update it;
• ask us to erase it, unless we must keep it by law;
• withdraw your consent at any time, as easily as you gave it;
• have your grievances handled by us;
• nominate another person to exercise these rights if you die or become incapacitated.

To use any of these rights, email hello@techlapse.co.in with the subject "Privacy request", from the email address or phone number you used with us so we can verify you. We will respond as soon as possible and within 30 days. If you are not satisfied with our response, you can complain to the Data Protection Board of India.

11. Marketing messages

We send marketing messages only to people who asked for them or to business contacts where it is relevant to their work. You can opt out at any time:

• Newsletter: use the unsubscribe link in any email.
• WhatsApp: reply "STOP".
• Calls: ask us to stop.

We will not message you again after you opt out.

12. Security

• Our website uses HTTPS encryption.
• Access to enquiries and client data is limited to the people who need it.
• Our team works under confidentiality obligations, and we sign NDAs with clients on request.
• Forms have spam protection.

No system is completely secure. If a personal data breach affects you, we will inform you and the Data Protection Board as the law requires, and report it to CERT-In where applicable.

13. Children

Our website and services are meant for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us personal data, contact us and we will delete it.

14. Links to other websites

Our site links to other websites, including client projects, review platforms and social media. Their privacy practices are their own; please read their policies.

15. Changes to this policy

We may update this policy when our services, tools or the law change. We will change the "Last updated" date at the top and, for significant changes, show a notice on our website.

16. Contact and Grievance Officer

Grievance Officer: Akshay Jadhav

TechLapse Private Limited, Office No. 230, 2nd Floor, Gera's Imperium Rise, Hinjawadi Phase II, Pune, Maharashtra 411057, India

Email: hello@techlapse.co.in · Phone: +91 70574 44454

We acknowledge grievances within 48 hours and resolve them as quickly as possible, within the timelines set by law.